9wiket Privacy Policy — Our Commitment to Protecting Your Data

9wiket is a trusted online gaming platform for users in Bangladesh. We offer a wide range of entertainment including slots, Live Casino, fish games, and Sports Betting. This Privacy Policy ("Policy") explains how 9wiket collects, uses, stores, and protects your personal information.

We believe transparency and trust are the foundation of a great platform. That is why this Privacy Policy is written in plain, straightforward language — no complex legal jargon — so you can easily understand exactly what we do with your information.

9wiket only collects information that is necessary to provide our services. We never ask for data we do not need. A full breakdown of what we collect and how is provided below:

There is a clear purpose behind every piece of data we collect. 9wiket never uses your data outside of its approved purpose. A full list of how we use your information is provided below:

• Account Management: Used for registration, login verification, and account security.
• Payment processing: Used to verify identity during deposits and withdrawals.
• Customer Support: Your account information is accessed to resolve your issues as quickly as possible.
• Security & fraud prevention: Gaming and transaction history is analyzed to identify suspicious activity.
• KYC Verification: Identity information is used to verify your identity and to help prevent money laundering.
• Promotions & offers: Relevant bonus offers are sent based on your preferences and gaming activity.
• Service improvement: User behavior is analyzed to improve and enhance the platform.
• Legal Obligations: Information may be required to be disclosed to government or regulatory authorities.

9wiket does not sell your personal information. However, limited data may be shared with trusted third parties as necessary to deliver our services. Strict confidentiality agreements are in place in every such case.

• Payment providers (bKash, Nagad, Rocket): Only the necessary information is shared for transaction verification.
• Game provider: Account ID and session data may be shared to facilitate game operation.
• KYC/AML Services: Specialist third-party providers are engaged to assist with identity verification.
• Law Enforcement Agencies: Information may be disclosed in response to a valid court order or official investigation.
• Advertisers or data brokers: Never. Your information is not shared with any outside party for advertising purposes.
• Social Media: Never without your consent.

Your data is never held longer than necessary. Below is a breakdown of retention periods by data type:

• Account & Identity Information: Retained for the duration of account activity and for 5 years after closure (as required by law).
• Transaction records: Retained for a minimum of 7 years in accordance with financial regulations.
• Gaming history: Retained for up to 3 years after account closure.
• Support Contact: Retained for up to 2 years after the last point of contact.
• Cookies & Session Data: Between 30 days and 1 year, depending on the cookie type.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

9wiket employs multiple layers of security to protect your data. Adhering to the highest industry standards is a commitment we take seriously.

• AES-256 Encryption: All stored data is protected with strong encryption.
• SSL/TLS Protocol: All data transfers across the website and app are conducted through encrypted channels.
• Two-factor authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Real-time monitoring: Suspicious activity is detected and blocked immediately.
• Regular security audits: Regular security audits are conducted by independent third-party experts.
• Firewall & DDoS protection: A robust firewall is active at the server level.

Cookies are small data files stored in your browser. 9wiket uses cookies to keep the platform running smoothly and to improve your overall experience.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Every registered member of 9wiket has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

9wiket strictly prohibits anyone under 18 from registering or playing. No personal information from minors is collected or processed.

• No one under the age of 18 is permitted to use the platform.
• Age is verified at registration, and date of birth is confirmed during the KYC process.
• If any minor's data is collected inadvertently, it will be deleted immediately.
• If you suspect a minor is using the platform, contact our support team immediately — we will act without delay.

9wiket may update this Privacy Policy from time to time. All changes will be published on this page, and the "Last Updated" date at the top will be revised accordingly.

• Members will be notified in advance via email or platform notification for any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please withdraw your balance before closing your account.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact our dedicated privacy team.

• Email: [email protected]
• Live chat: Log in to the platform to start a live chat.
• Response Time: You can typically expect a reply within 24–48 hours.