9wiket Terms & Conditions — Complete Guidelines for Using the Platform

These Terms & Conditions ("Terms") constitute a legally binding agreement between 9wiket ("Platform", "we", "us") and the member ("you", "user"). 9wiket is an online gaming platform offering slots, Live Casino, fish games, Sports Betting, and various other entertainment gaming services to users in Bangladesh.

Key terms used throughout these Terms are defined below:

• "Member" or "User" — Any individual who holds a registered account with 9wiket.
• "Platform" — The 9wiket website, mobile app, and all associated digital services.
• "Balance" — The total funds held in an account, which may include both real money and bonus amounts.
• "Bonus" — Extra credits, free spins, or other rewards granted as part of a promotional offer.
• "Wagering Requirement" — A wagering requirement that must be met before a bonus can be withdrawn.

To register and use 9wiket's services, you must meet the eligibility requirements below. These conditions are strictly enforced, and any account found to contain false information during verification will be closed immediately.

• You must be at least 18 years or older required. Opening an account for anyone under 18 is strictly prohibited.
• You must be a resident of a country where online gaming is legally permitted.
• All information provided at registration — name, address, phone number, and date of birth — must be accurate and up to date.
• Each individual may only open one account per person. If multiple accounts are found belonging to the same individual, all accounts and associated balances will be forfeited.
• Anyone whose account has previously been closed or banned may not open a new account.
• Immediate family members of 9wiket employees are not eligible to register.

After registration, 9wiket reserves the right to verify your identity (KYC). This process may require a copy of your national ID, passport, or driving license. Large withdrawals may be held until KYC verification is complete.

You are fully responsible for your 9wiket account. Keeping your password and login credentials confidential is your responsibility. Never allow anyone else to access your account.

• Use a strong password — at least 8 characters, including uppercase and lowercase letters, numbers, and special characters.
• Enabling Two-Factor Authentication (2FA) adds an extra layer of security to your account.
• If you suspect unauthorized access, contact our support team immediately.
• If you log in from a public Wi-Fi network or shared device, always log out when your session ends.
• Attempting to log in to another member's account is strictly prohibited and may result in legal action.

9wiket supports the most popular mobile banking methods in Bangladesh. The following rules apply to all deposits and withdrawals:

• Deposit amounts are credited directly to your account with no hidden charges.
• The mobile number used for withdrawals must be registered in your name.
• Wagering requirements must be met before withdrawing from a bonus balance.
• Withdrawing to another person's mobile number or bank account is strictly prohibited.
• Suspicious transactions flagged for money laundering are automatically blocked and reported to the relevant authorities.

9wiket's bonuses and promotional offers are designed to give members greater value. However, each bonus comes with specific terms that must be followed.

• Welcome Bonus: 100% bonus on your first deposit (up to BDT 5,000). Wagering requirement: 30x.
• Reload Bonus: A 20% reload bonus is available for active members every week.
• Cashback: Every Monday, a 5% cashback on the previous week's net losses is credited.
• Once a bonus has been accepted, it cannot be cancelled; however, it may be manually forfeited before the wagering requirement is completed.
• Any attempt to abuse bonuses or collect bonuses through multiple accounts will result in cancellation of all bonuses and winnings.
• Bonus claims from multiple accounts sharing the same household or IP address are not permitted.

All games on 9wiket are powered by RNG (Random Number Generator) technology, ensuring completely random and impartial outcomes. Results are regularly audited by independent third-party auditors.

• RTP (Return to Player) information for each game is available in the game's info section.
• If a game is interrupted mid-session due to a technical error, the wager will be refunded.
• In Live Casino, the dealer's decision is final; video footage is recorded and may be used in the event of a dispute.
• If your internet connection drops during an active bet, the outcome will be determined based on server records.
• Using any software or bot to manipulate game outcomes is strictly prohibited.

The following activities are strictly prohibited on 9wiket. If any of these are proven, the account will be immediately suspended and the balance may be forfeited.

• Attempting to launder money or clean illegal funds through the gaming platform.
• Playing games or placing bets using bots, automated software, or scripts.
• Creating multiple accounts to claim bonus benefits or exploit the system.
• Attempting to hack the platform's software or security systems.
• Threatening, harassing, or using offensive language toward other members.
• Creating an account with false information or concealing your identity.
• Chargeback fraud — filing a dispute with your payment provider after making a deposit.
• Making a deposit using another person's payment method.

9wiket treats the protection of your personal information as its highest priority. Data collected at registration and thereafter is used solely for its intended purposes.

• Your information is protected using SSL encryption technology.
• Your information is never sold to third parties and may only be shared when required by law.
• You may request a copy of the personal data we hold about you at any time.
• Even after an account is closed, certain data may be retained for a specified period for legal compliance purposes.

To learn more, visit our Privacy Policy Read.

9wiket believes gaming is a form of entertainment, not a solution to financial problems. We encourage all members to play responsibly.

• You can set daily, weekly, or monthly deposit limits for yourself.
• Set a session time limit to prevent excessive gaming.
• Through the Self-Exclusion feature, you can temporarily suspend your account for anywhere between 6 months and 5 years.
• For support regarding gaming addiction Responsible Gaming View the page.
• If you feel your gaming habits are becoming difficult to control, please seek professional support.

9wiket takes all reasonable measures to ensure uninterrupted service; however, our liability is limited under certain circumstances.

• 9wiket is not liable for service disruptions caused by internet outages, power failures, or third-party server downtime.
• Services may be temporarily suspended due to natural disasters or unforeseen circumstances.
• 9wiket reserves the right to correct any erroneous payments resulting from technical errors.
• 9wiket is not liable for losses resulting from the member's own actions, such as entering the wrong password or unauthorized access.

9wiket reserves the right to suspend or permanently close any account at any time and for any reason. Typically, this action is taken in the following circumstances:

• If a breach of terms is established.
• If fraudulent or deceptive activity is suspected.
• Failure to complete KYC verification or submission of false information.
• Upon order of a court or regulatory authority.
• To close your account, contact the support team; any valid balance will be returned to you.

9wiket reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notification in advance.

• Continuing to use the platform after any changes constitutes acceptance of the updated terms.
• The date and details of any changes will be noted under the "Last Updated" section at the top of this page.
• If you do not agree to the updated terms, please withdraw your balance before closing your account.

If you have any questions or complaints about these Terms, please contact our support team. We aim to respond within 48 hours.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly.
• In the event of a dispute, please attempt to resolve it with the support team first.
• When submitting a complaint, please provide your account ID, transaction date, and full details of the issue.